PestPro vs AroFlo: Which Pest Control Software Is Right for You?

AroFlo at a Glance

AroFlo is an Australian-built field service management platform that's been around since the early 2000s. It's aimed squarely at trade businesses — electricians, plumbers, HVAC technicians, refrigeration techs — and it does a genuinely solid job at what it's designed for. Job management, quoting, invoicing, compliance documentation, timesheets — AroFlo has the depth to handle all of it. Pricing starts around A$79 per month per user, and it scales from there.

If you've been in the trades space for any length of time in Australia, you've probably come across it. It has a real following, and that following is deserved.

Where AroFlo and PestPro Overlap

Both platforms are trying to solve the same core problem: get trade businesses off paper job cards and WhatsApp threads and into something that actually keeps their operation organised. Job scheduling, customer records, invoicing, mobile access in the field — both tools deliver on those fundamentals. If your primary goal is getting jobs dispatched and invoices sent without spending half your evening on admin, either platform will technically do the job.

Both are cloud-based and mobile-friendly, which matters when your technicians are crawling under subfloor spaces or checking roof voids — they're not sitting at a desk to update job notes between callouts.

Where They Differ

SMS and Customer Communication

This is where things diverge pretty quickly. AroFlo's customer communication leans heavily on email, and built-in two-way SMS isn't a standard, out-of-the-box feature — you're typically looking at integrations or workarounds to get anything approaching seamless SMS communication.

For a plumber or electrician, that might be fine. Their customers are used to email confirmations and their job frequency is lower. For pest controllers, it's a different story. You're managing quarterly general pest treatments, annual termite inspections, reactive callouts, and follow-up checks. Your customers want a text the day before you arrive — not an email that sits unread until midday. And when they reply, you need to see that reply in context, against the job, not buried in your personal phone's message history.

PestPro includes two-way SMS on every plan, including the free one. Messages and replies sit in the platform against the customer record. It's baked in from day one, not an add-on you have to configure.

AI Features

AroFlo is a mature, well-built platform, but an integrated AI assistant isn't part of what it offers. It's a traditional job management tool, and it executes that role well — but if you want help drafting a follow-up communication, summarising a property's treatment history before a return visit, or getting a recommendation on re-treatment intervals for a German cockroach infestation in a commercial kitchen, you're on your own.

PestPro integrates Claude AI directly into the platform. In practical terms, that means you can ask it questions specific to pest control and get useful answers without leaving the app. For sole operators who don't have a senior technician to bounce ideas off, and for businesses that want to send professional-quality communications without spending time crafting every message from scratch, the AI integration is genuinely useful — not a gimmick.

Pricing and Free Tier

AroFlo starts at around A$79 per user per month. For a growing pest control business with three or four technicians, that's a meaningful monthly outlay — and that's before you factor in any setup costs or additional modules. It's priced for businesses that have already established their operations and can absorb that overhead comfortably.

PestPro has a free plan that supports up to 15 customers with no time limit. That's not a trial — it's a permanent free tier. For a sole operator building a client list, or someone who runs a focused residential pest programme and doesn't need software scaling for a 30-technician operation, that's a real and meaningful difference. Paid plans are competitively priced in AUD and scale up as your customer base grows.

Pest Control Focus

AroFlo's strength is also its limitation when it comes to pest control: it's a horizontal platform, built to serve many trades equally. The workflows, templates, and terminology are trade-agnostic. You can configure AroFlo for pest control, but you're doing the configuration work yourself — adapting a general system to fit your specific business rather than using one designed around it.

PestPro is built exclusively for pest management businesses. Treatment records, chemical usage logs, recurring service schedules, and terminology that matches how Australian pest controllers actually work — these aren't bolt-on features, they're the whole point. Whether you're running termite management programmes in Queensland timber-framed homes, handling commercial kitchen contracts in Melbourne, or doing general pest maintenance across suburban Sydney, PestPro's feature set reflects the way pest businesses actually operate in Australia.

Quick Comparison

The Bottom Line

AroFlo is a genuinely good platform for a multi-trade operation that needs enterprise-grade job management and has the team size to justify the per-seat cost. If you're running a larger pest control company embedded in a broader trades ecosystem, it might still fit your needs. But for the majority of Australian pest controllers — sole operators, family businesses, and small growing teams — PestPro's pest-specific design, built-in two-way SMS, and free entry tier are hard to argue with at any price point.

Switching Is Simple

If you're on AroFlo and looking for something more focused, migrating to PestPro is straightforward — you can import your customer list and job history, and the PestPro team provides onboarding support to make sure you're up and running without starting from scratch.