PestPro CRM vs PestPac: Which Pest Control Software Is Right for You?

Scheduling

PestPac offers advanced scheduling with multi-technician dispatch, route optimization algorithms, and complex recurring service management. It is designed for companies with a dedicated scheduler managing dozens of technicians.

PestPro CRM offers clean, fast scheduling with recurring service support, automated SMS reminders to customers, and calendar views that make sense for one to five truck operations. You do not need a dispatcher. You open your calendar, see your day, and go.

If you have a full-time office person managing routes for 15 or more technicians, PestPac's scheduling depth makes sense. If you are scheduling your own jobs or managing a handful of techs, PestPro CRM gives you everything you need without the learning curve.

Customer Management

Both platforms track customer information, service history, and property details. PestPac includes extensive custom fields, complex account hierarchies, and multi-location management suited for commercial pest control operations.

PestPro CRM keeps customer management focused: contact info, service history, pest types, property notes, and a full communication log including every SMS message sent and received. When you pull up a customer, you see everything relevant in one screen — not buried across six tabs.

Invoicing and Payments

PestPac handles billing through its own invoicing system with integration options for accounting software. Setup and configuration can be complex.

PestPro CRM integrates directly with Stripe. You send a professional invoice with a payment link — via SMS or email — and customers pay by tapping the link. The killer workflow for small operators: finish a job, send the invoice as a text from the driveway, get paid before you reach your next stop. No complex billing configuration required.

SMS Messaging

This is where the comparison gets stark. PestPac does not include native SMS messaging. To text customers from PestPac, you need a third-party integration — typically an additional monthly cost and a separate interface.

PestPro CRM has SMS built directly into the platform. Send appointment reminders, follow-ups, payment links, and re-engagement messages as text messages from the same app you use for everything else. No third-party tool. No extra cost. No switching between apps.

For solo operators and small teams, SMS is not a nice-to-have. It is how your customers expect to communicate. A 98% open rate on texts versus roughly 20% on emails is not a marginal difference — it is a fundamental shift in how you reach your customers.

AI Integration

PestPac does not currently offer native AI integration. Any AI functionality would require third-party tools or manual processes outside the platform.

PestPro CRM integrates Claude AI — Anthropic's advanced artificial intelligence — directly into the CRM. Draft customer messages with AI assistance. Analyze business trends in plain English. Get recommendations on which customers to follow up with, how to price services, and where your revenue is growing or shrinking. For a solo operator, this is like having a business advisor, marketing assistant, and data analyst built into your software. No extra cost. No separate subscription.

Pricing

PestPac pricing is not publicly listed and typically requires contacting their sales team. Industry reports and user reviews indicate costs ranging from $100 to $500 or more per month depending on the number of users and features, often with implementation fees and annual contracts.

PestPro CRM is free for up to 15 customers with full access to scheduling, invoicing, CRM, SMS, and AI features. No credit card required. No trial period — it is genuinely free. Premium pricing for unlimited customers is transparent and listed on the pricing page with no contracts.