PestPro CRM vs FieldRoutes: An Honest Comparison for Small Pest Control Companies
FieldRoutes — formerly PestRoutes, now part of the ServiceTitan family — is a well-known name in pest control software. It offers a robust platform with features like advanced scheduling, route optimization, and automated marketing tools designed for growing pest control companies.
But "growing" in FieldRoutes' world typically means companies with 10 or more trucks, a dedicated office team, and revenue north of $500,000. If you are a solo operator or running a small crew of one to five technicians, FieldRoutes might be more platform than you need — and more cost than you should pay.
PestPro CRM was built specifically for the small end of the market. This page gives you a straightforward comparison.
What FieldRoutes Does Well
FieldRoutes earned its reputation for a reason. Its scheduling engine handles complex multi-technician routing with predictive algorithms. Its marketing automation tools can run drip campaigns, trigger review requests, and manage lead pipelines. Its reporting suite offers deep analytics for companies with enough data volume to make those analytics meaningful.
For a company running 15 trucks across three branches with a full-time office manager, FieldRoutes is a strong platform. The question is whether you need all of that.
Where the Platforms Diverge
Complexity and Setup
FieldRoutes implementations typically take six to twelve weeks. There is onboarding, training, data migration, and configuration. For large companies, that investment pays off. For a solo operator who needs to send an invoice tomorrow morning, six weeks is not realistic.
PestPro CRM sets up in under 20 minutes. Add your customers, configure your service types, and start scheduling. There is no implementation project. There is no training period. You open it and start working.
SMS Messaging
FieldRoutes offers some messaging capabilities through its marketing automation features, but native two-way SMS as a core part of the daily workflow is not its primary strength. Customer texting typically involves additional configuration or third-party tools.
PestPro CRM has two-way SMS built directly into the customer profile. Pull up a customer, type a message, send it as a text. Or let Claude AI draft the message based on the customer's service history, then send it with one tap. The SMS conversation history lives right in the customer's profile alongside service records and invoices.
This is not a marketing feature. It is an operational tool. When a customer texts back "Can you come Thursday instead?" you see it in PestPro CRM and adjust the schedule right there.
AI Integration
FieldRoutes does not currently offer native AI integration in its core product. While ServiceTitan — FieldRoutes' parent company — has announced AI initiatives, these are primarily aimed at the larger ServiceTitan platform.
PestPro CRM includes Claude AI integration in every plan, including the free tier. Draft messages, analyze business trends, get customer follow-up recommendations, and ask questions about your data in plain English.
Pricing Transparency
FieldRoutes does not publicly list its pricing. Users report costs that vary significantly based on company size, feature set, and contract terms. Multiple reviews mention feeling surprised by costs once add-ons and per-user fees are factored in.
PestPro CRM pricing is listed on the website. The free plan includes full features for up to 15 customers. Premium pricing is per-month with no contracts, no per-user charges for small teams, and no hidden fees.
Who It Is Built For
FieldRoutes is built for mid-market and enterprise pest control companies that need complex routing, marketing automation, and deep operational analytics. It is increasingly positioned as a stepping stone to ServiceTitan's larger ecosystem.
PestPro CRM is built for solo operators and one to five truck companies who need fast, simple, affordable software that does not require an office staff to operate.
Comparison Table
Feature information based on publicly available data as of early 2026. Verify current details with each vendor.
Real-World Scenario: A 3-Truck Operation
Consider a pest control company with three technicians and 120 active customers. Here is how the daily experience differs between platforms.
With FieldRoutes
The owner logs into a full-featured dashboard designed for operations managers. Route optimization suggests the most efficient path across all three technicians' schedules. Marketing automation handles email drip campaigns. The interface assumes someone in the office is managing dispatch, reviewing analytics dashboards, and configuring automated workflows.
With PestPro CRM
The same owner — who is also one of the three technicians — opens the app on their phone between jobs. They see today's schedule for all three techs. A customer texted back asking to reschedule. The owner taps the message, adjusts the appointment, and PestPro CRM sends the customer a confirmation SMS automatically. At lunch, the owner asks Claude AI "Which customers are overdue for their quarterly treatment?" and gets an instant answer. Before leaving the last job, the owner sends an invoice via SMS and gets paid while driving home.
The second scenario does not require an office manager. It does not require training on marketing automation workflows. It works the way a small operator actually works — fast, mobile, and hands-on.
The Bottom Line
FieldRoutes is a strong platform for companies that have outgrown small-business tools and need enterprise features. If you are running 10 or more trucks and have office staff to manage the system, it deserves consideration.
But if you are a solo operator or small team looking for software that is fast, affordable, and includes SMS and AI out of the box — FieldRoutes is likely overkill. You will pay more, wait longer to get started, and use a fraction of the features. PestPro CRM gives you what you actually need at a price that makes sense for your business. Try it free and see the difference in your first 20 minutes.
Frequently Asked Questions
Is PestPro a downgrade from FieldRoutes?
It depends on your business size. For large operations, FieldRoutes has features PestPro intentionally does not include. For small operations, PestPro is an upgrade because it is faster, simpler, and includes SMS and AI features that FieldRoutes charges extra for or does not offer.
Can PestPro handle my business as I grow?
PestPro is designed for companies running one to five trucks. If you grow to 10 or more trucks with dedicated office staff, you may eventually need a platform with enterprise dispatch features. But for the vast majority of small operators, PestPro scales with you.
Does FieldRoutes have AI features?
As of early 2026, FieldRoutes does not offer native Claude AI or comparable AI integration in its core product. PestPro includes AI in every plan.
Can I export my data if I want to switch later?
Yes. PestPro allows you to export your customer and service data. You are never locked in.
Try PestPro CRM Free — No Credit Card Required
Built-in SMS, Claude AI, and setup in under 20 minutes. See why small pest control teams choose PestPro CRM over FieldRoutes.