Housecall Pro is well-known and serves a wide range of home service businesses — HVAC, plumbing, electrical, cleaning, and pest control. It's polished, well-marketed, and has a large user base. But that generalist approach means pest control companies often find themselves working around the software instead of with it.
Feature information based on publicly available data as of early 2025. Verify current details with each vendor.
Housecall Pro treats every service as a generic job. But a one-time rodent exclusion and a quarterly general pest treatment are fundamentally different workflows with different products, procedures, follow-up intervals, and pricing structures.
PestPro CRM lets you configure distinct service types with their own treatment protocols, product defaults, follow-up intervals, and documentation requirements. WDO inspections, initial treatments, recurring services, and one-time callouts each get the workflow they deserve. Explore all features to see how this works in practice.
The same customer might have a primary residence, a rental property, and a commercial location. Each has different pest pressures, access requirements, and treatment histories. Housecall Pro's customer model was designed for one customer, one address, one job — which breaks down quickly for pest control.
PestPro CRM stores property-level detail natively. Every property under a customer gets its own pest history, treatment records, access notes, and service schedule. Your CRM reflects how your business actually operates.
Housecall Pro serves HVAC, plumbing, electrical, and dozens of other trades. That means pest control features compete with every other industry for development resources. PestPro CRM is 100% focused on pest control. Every feature, every update, every support conversation is about helping pest control companies run better.
We believe in being honest about the trade-offs. Housecall Pro has genuine strengths that may matter to certain businesses:
For companies focused exclusively — or even primarily — on pest control, the industry-specific features in PestPro CRM will save you time and give your team tools that actually match the work they do every day.
Stop working around generic software. PestPro CRM is built for pest control from the ground up — with pest-specific CRM fields, property profiles, and recurring service workflows included in every plan.