PestPac by WorkWave has been around for decades. It's widely used. But being established doesn't mean it's the best fit — especially if you're frustrated with the interface, pricing, or pace of updates. PestPro CRM is a modern alternative built specifically for pest control companies that want simplicity, transparency, and software that stays out of the way.
Feature information based on publicly available data as of early 2025. Verify current details with each vendor.
The most common complaint about PestPac is the user interface. It was built in a different era and it shows. Navigating between screens, finding customer information, and setting up routes can feel clunky and slow — especially for new employees who didn't grow up on the software.
PestPro CRM was designed from the ground up with simplicity in mind. Pest-focused scheduling, clean customer profiles, and a modern interface your team can learn in minutes — not days.
PestPac's pricing is not published online. You have to contact their sales team for a quote, which makes it difficult to compare options or budget accurately before committing.
PestPro CRM publishes its pricing for everyone to see. All core features — including scheduling, CRM with property-level detail, and SMS reminders — are included in every plan. No hidden fees, no surprise invoices.
PestPac has historically required annual contracts, and many users report difficulty canceling even after their contract term ends. PestPro CRM is month-to-month. If it stops working for you, you cancel. No penalties, no hoops, no phone tag with a retention team.
If you're a smaller company using PestPac, support can feel like a black hole. Long wait times, ticket systems that loop, and responses that don't quite address your issue. PestPro CRM offers direct, personal support from a team that knows thepest control industry — not a call center reading scripts.
We believe in being honest. PestPac may still be the better choice if:
PestPac has a longer track record and a larger footprint in the enterprise segment. If you're running a very large operation with deeply embedded integrations, switching costs may outweigh the benefits. For everyone else — especially companies with 1 to 40 technicians — PestPro CRM is worth a serious look.
Moving from PestPac to PestPro CRM is simpler than you think. Most companies complete the transition in one to two weeks.
Export your customer list, service history, and billing records. We provide a guide covering exactly what to export and how.
Our team helps you map and import your data so nothing gets lost in translation. Customers, addresses, service history, and billing — all carried over.
Most teams are comfortable within one to two days. The interface is intuitive enough that many technicians figure it out on their own with minimal guidance.
Some companies prefer to run both systems side by side for a week to verify everything is working. Totally optional but available if it gives you peace of mind.
Flip the switch. Your team is on PestPro CRM full-time and you have direct support available whenever you need it.
Modern interface, transparent pricing, and no long-term contracts. See whypest control companies are making the switch from PestPac.